Portfolio
Nate Rogers has experience facilitating and advancing leadership teams across retail, healthcare, non-profits, and higher education.
“The world needs more and better collaboration and therefore needs more and better facilitation.”
Excerpt from Facilitating Breakthrough: How to Remove Obstacles, Bridge Differences, and Move Forward Together by Adam Kahane
Strategy & Transformation Facilitation
“Nate is a facilitator who knows how to bring out participant's voices across a wide range of innovation, strategy and planning sessions…he builds team rapport early on, and is able to drive a diverse group to consensus involving new ideas, better processes and future goals.”
MICHAEL KROUSE, FOUNDER, KROUSE HEALTH INSIGHTS
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VICTORIA'S SECRET, COLUMBUS, OHIO & NEW YORK CITY, NEW YORK.
OUTCOME: Business unit CEOs shifted from competing for resources to supporting each other's goals.
Nate facilitated four business unit CEOs (Victoria's Secret Stores, Victoria's Secret Direct, Victoria's Secret Beauty, and PINK) to align product launch priorities each quarter. The output became the foundation of the affectionately-named "Nate Calendar," the go-to reference across all business units for launch prioritization.
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VICTORIA'S SECRET, COLUMBUS, OHIO & NEW YORK CITY, NEW YORK.
OUTCOME: Doubled margin in 5 years.
In partnership with product category executives, Nate facilitated cross-functional teams to collaboratively create strategies to expand revenue and margin. He developed strategic toolkits to bring together leaders from merchandising, planning, operations, creative, marketing, and finance.
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VICTORIA'S SECRET, COLUMBUS, OHIO & NEW YORK CITY, NEW YORK.
OUTCOME: +20% year-over-year revenue growth across product portfolio
After developing new marketing strategy tools and process, Nate facilitated SVPs and EVPs through annual marketing strategy development. He facilitated teams accountable for Bras, Panties, Beauty, PINK, Swim, Sleepwear, Clothing, and Sport. Nate then facilitated monthly read-and-react work sessions to maximize revenue.
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OHIOHEALTH, COLUMBUS, OHIO.
OUTCOME: Shift from fragmented category plans to collaborative divisions strategy.
Nate facilitated SVP, VPs, and directors through a collaborative formation of annual marketing strategy. He brought best practices from retail to support the organization's efforts to become more customer-centric. Based on the new strategy, Nate facilitated zero-based budgeting and mapping of strategic priorities to individual associate accountabilities.
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OHIOHEALTH, COLUMBUS, OHIO.
OUTCOME: Healthcare-leading digital capabilities across web, app, in-person experience, and back-end.
Nate designed and facilitated numerous sessions over several years across levels of the organization to introduce, launch, and grow new digital capabilities.
Nate's facilitation efforts included:
Digital strategy creation (C-suite and key SVPs/VPs)
Digital solution design (multi-functional, multi-level)
Digital Council that prioritized investments and initiatives (CEO, COO, CFO, CIO, Chief Marketing & Communication Officer)
Design, build, and launch of Agile approach to digital product (marketing, user experience, and IT)
Prioritization & Resource Planning
“Nate consistently demonstrated an unparalleled ability to navigate complex political landscapes and build consensus among diverse and often opposing views. His skill in fostering connectivity across various functions was crucial in driving our projects forward and achieving our strategic goals.”
PATRICK ADAMS, FRACTIONAL CMO, XBTO. @FORBES ‘TOP 50 CMOs’
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VICTORIA'S SECRET, COLUMBUS, OHIO & NEW YORK CITY, NEW YORK.
OUTCOME: Cross-functional teams shifted from siloed priorities to an aligned plan, allowing teams to collaboratively focus on and finish key initiatives.
Nate co-developed a new business process for aligning cross-functional teams to the same priorities each quarter. He then developed and facilitated a process to assess resource requirements, timing, and dependencies. The entire process balanced business value with the cost of internal labor investment and cash investment.
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OHIOHEALTH, COLUMBUS, OHIO.
OUTCOME: Collaborative funding of highest priority strategic work, funded by reducing less-effective legacy spend.
Nate facilitated directors and VPs to align on and commit to a shared departmental budget. He designed and executed a process that reset discretionary spend to zero, then helped the team collectively allocate funding to the most important work.
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OHIOHEALTH, COLUMBUS, OHIO.
OUTCOME: C-suite nimbly aligned each month on resource allocations for digital transformation.
Nate created and facilitated the Digital Council, a monthly prioritization work session with the CEO, COO, CFO, CIO, and Chief Marketing & Communications Officer. He introduced the concept of a stack-ranked backlog to executives and used objective scoring to steer regular dialogue about priorities.
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OHIOHEALTH, COLUMBUS, OHIO.
OUTCOME: Faster, better-coordinated execution of top priorities.
Nate formed and led a cross-functional executive team focused on ensuring the right resources were coordinated at the right time for top strategic projects. His process distilled resource allocation to a simple framework endorsed by the C-suite. On a monthly basis, Nate facilitated collaborative cross-functional resource planning and regular discussion of real-time adjustments.
Innovation & Human Centered Design
“Nate’s unique talent for fostering open dialogue and driving innovative solutions has been instrumental in turning ambitious ideas into tangible results. Every adventure we’ve embarked on together benefited from his clear vision and ability to inspire collective action.”
SARA SALDOFF, HEAD OF PRODUCT MANAGEMENT AND USER EXPERIENCE, OHIOHEALTH
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VICTORIA'S SECRET, COLUMBUS, OHIO & NEW YORK CITY, NEW YORK.
OUTCOME: Sustainable in-house user experience capability driving continuous performance improvement.
Nate facilitated executives, designers, and technologists through creation and adoption of capabilities in user experience research and testing. His approach made sure all parties were included in shaping the new capability, leading to rapid adoption.
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VICTORIA'S SECRET, COLUMBUS, OHIO & NEW YORK CITY, NEW YORK.
OUTCOME: Solutions recouped tens-of-millions in lost operating income.
Nate facilitated operators, external consultants, and administrators through solution design when issues in a new distribution center caused large-scale loss of revenue and margin. He built problem solving teams that thrived by focusing on the experience and performance of distribution center employees. The human-centered design process led to relabeling of the picking floor (improving accuracy and speed), an audit team (helping picking and replenishment improve performance), and investment in additional replenishment cranes (increasing throughput of the entire system).
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OHIOHEALTH, COLUMBUS, OHIO.
OUTCOME: Sustained, successful digital organization transforming care delivery and customer experience.
Nate facilitated numerous work sessions across levels in the organization to introduce best-practice digital disciplines. He used past experience and know-how to shape development of the organization's first-ever Agile Product team (focused on patient-facing mobile app). Nate's approach intentionally built an empowered cross-functional team capable of scaling without the need for ongoing executive support.
Nate's facilitation efforts ranged from strategic sessions with executive teams to sleeves-rolled-up work sessions with Product teams. His approach resulted in collaboration across team members from strategy, user experience, technology, and operations.
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OHIOHEALTH, COLUMBUS, OHIO.
OUTCOME: Reduced nursing workload by 60 minutes per shift across 5K nurses.
Nate facilitated the organization's executive team to collaboratively create an eco-system to empower localized innovation for bedside nurses. He led a team of facilitators who engaged nurses and nursing leadership in rapid human-centered solution design.
The solutions helped relieve large-scale financial and operational pressure across 5,000 bedside nurses following COVID. Nate's facilitative approach boosted morale of nursing team through listening, coaching, and empowerment.
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OHIOHEALTH, COLUMBUS, OHIO.
OUTCOME: Clinical Enterprise leadership aligned on diversity & inclusion strategy and supported three associate-led solution innovation teams.
Informed by his diversity & inclusion training from Mindgym, The Kaleidoscope Group, and Catalyst, Nate facilitated executives through human-centered design process to build their first diversity & inclusion strategy
He started by inviting executives to "lightning listening" sessions with associates to ensure appropriate understanding of problems to solve.
He supported executives through their own diversity & inclusion journey while helping them develop of strategic plan. Nate then trained and guided facilitators within the physician group to lead 3 cross-functional initiative teams.
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OHIOHEALTH, COLUMBUS, OHIO.
OUTCOME: Over $100M in incremental revenue opportunity.
Nate facilitated a multi-tiered initiative focused on improving capture of referrals within a physician group with over 700 providers.
Work sessions started with direct learning and observation with patients and providers. This input, along with business performance data, shaped the problems to solve and the innovations adopted.
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JUSTICE VAULT, COLUMBUS, OHIO
OUTCOME: $175K awarded to three innovators committed to creating anti-racists systems.
As a co-founder of Justice Vault, Nate and his partners used human centered design to engage innovators in designing a pitch event focused on anti-racist innovation. The process began with direct conversations with racial justice innovators whose work was at various stages of maturity. Nate and the Justice Vault team also included in the design process local organizations like the Columbus Urban League, the Equity Now Coalition, Impact Community Action, Columbus Black, the United Way of Central Ohio, Can't Stop Columbus, and Accenture.
The result of this collaborative, human-centered design process was a pitch event unlike any other with a focus on equitable access to funding and community engagement.
Design Thinking Training
“Nate’s facilitation style empowered all to dive into the session with enthusiasm and challenge themselves to think differently while staying focused on the desired outcomes. We left the experience with quality results and a new sense of camaraderie!”
HANNAH SACKS, STRATEGY PARTNER, CLEVELAND CLINIC
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OHIOHEALTH, COLUMBUS, OHIO.
OUTCOME: Fifty physicians earned Clinical Medical Education (CME) credits and are capable of using human-centered design for problem-solving.
Nate trained several cohorts of physicians through a hands-on design thinking workshop. As a result of Nate's documented design thinking expertise, participating providers earned Continuing Medical Education (CME) credit for the session.
After a brief lecture on design thinking's value and process, Nate coached participants through a rapid hands-on design process to tackle the issue of physician burnout.
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OHIOHEALTH, COLUMBUS, OHIO.
OUTCOME: Two cohorts of emerging leaders are capable of using design thinking to solve complex problems.
Nate provided a design thinking crash-course and periodic coaching for manager and director level teams enrolled in OhioHealth's emerging leader programs.
Cross-functional teams all began their hands-on learning with deep understanding of impacted people, followed by diligent problem definition.
Solutions designed by project teams included a medically-backed wellness center and a new process engaging physicians in improving efficiency of medical equipment decisions.
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OHIOHEALTH, COLUMBUS, OHIO.
OUTCOME: Digital product teams use design thinking as their core problem-solving process.
Over several years, Nate trained individual functions and cross-functional teams on design thinking for digital product. All training was on-the-job in support of critical business priorities.
The cross-functional teams Nate trained became the backbone of innovation at the organization, spreading design thinking best practices with every new initiative. The co-creation approach he taught regularly unlocks creative solutions by bringing more diverse perspectives into solution design.
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OHIOHEALTH, COLUMBUS, OHIO.
OUTCOME: Thirty men and women capable of using design thinking to make work equitable for all genders.
After completing gender equity training from Catalyst, Nate used a hands-on training approach to bring fellow graduates together to solve gender equity challenges.
Starting with understanding each gender's experience, participants built practical solutions directly aimed at improving gender equity.
Participants left with a sense of traction on real issues and confidence using design thinking to solve additional problems.
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OHIOHEALTH, COLUMBUS, OHIO.
OUTCOME: Over 100 associates understand the value and process of design thinking.
Nate tailored 30-90 minute design thinking education sessions to internal departments at the request of their executive leaders.
He demonstrated the practical business benefits of human centered design and walked participants through the process using real-world examples from within the organization. Numerous participants later engaged Nate to coach them through design thinking initiatives to solve complex challenges.
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KENYON COLLEGE, GAMBIER, OHIO
OUTCOME: Capstone students capable of applying design thinking to complex problems.
Nate designed and facilitated a 1-day hands-on design thinking training for upperclassmen at Kenyon College. OhioHealth invited students on site to learn about problems facing healthcare and learn design thinking through a mini design sprint.
Students learned design thinking tools by tackling participant-selected challenges like universal health coverage, infant mortality, and gender affirmation surgery. Participants left with an appreciation of how structured design process can help solve highly-complex real world challenges.